Can each client's calls, rules and reports stay separate?

Yes. Each client sits in its own project with its own rules, permissions and retention. Role-based permissions and audit logs control which people on your team can see which client.

What happens when a flag is wrong in front of a client?

Every flag carries the quote, timestamp and audio, so anyone can check it against the recording, and reviewers can reject a flag. Because the check is written in plain English, a disputed result becomes a question about wording that you and the client settle by editing the rule.

Does this replace our QA team or the client's?

No. It replaces sampling. Reviewers spend their time on flagged calls instead of random ones, assign follow-up tasks and coach from real moments. AI agents you run for clients are reviewed with the same checks as people.

What does a joint pilot look like?

We pick one of your clients together, write that client's checks in plain English and run them on its calls. You review the flags, the evidence and the reports with your client. Then we talk about partnering beyond that first client.

How accurate is the AI scoring?

Every score comes with the evidence behind it — the exact quote, its timestamp and the audio — so your QA team can verify it. Reviewers can mark an answer helpful or not, exclude a timestamp, or reject a flag outright, and that feedback is stored against the conversation. You bring your own scorecard; Hear applies it to every conversation you ingest.

How does the conversation reach Hear?

Conversations are ingested from your recording storage — via SFTP, our upload API, or a scheduled sync — then transcribed, scored and routed automatically. Flags land as soon as the conversation is processed, not on a QA analyst's next sampling round.

How is our data handled?

Hear is ISO 27001, ISO 27799 and SOC 2 Type II certified, and is designed to align with GDPR. Sensitive data is redacted, access is audited, and your conversations are never used to train models for anyone else. A full security review package is delivered on day zero.

Does it work with our existing stack?

Hear sits alongside your stack rather than replacing it. Every flag and score can be delivered by email, into Slack, as an assigned task, or over an outbound webhook — and there's a REST API your CRM or ticketing system can call, so the output lands where your team already works.

What happens in the demo?

Thirty minutes: we walk through real conversations in Hear, show the QA, compliance and coaching output with the evidence behind each one, and answer the questions your leadership has been asking. If you want it run on your own audio, we'll set that up separately under an NDA.

One simple license — no per-module pricing, no surprise add-ons. We'll give you a concrete number in the demo once we understand your volume.

Book a demo

AI for contact center partners

Bring compliance AI to every client, with call evidence that holds up.

Your clients want proof, not a 2% sample. Check every call against each client's own rules and show the quote and audio behind every flag.

Every call, on every client program. Check 100% of conversations against each client's rules instead of sampling, without adding QA headcount.
Rules your client can read. Checks are written in plain English, so the client sees exactly what is checked and a missed disclosure reaches you first.
The calls behind the number. Every flag carries the quote, timestamp and audio for the QBR, the renewal and the client audit.

Proof, not promises

From sampling a fraction
to hearing 100%

Crocus & Primrose replaced manual call sampling with Hear — full coverage, faster QA, and coaching built on every conversation instead of a lucky few.

Conversation coverage

QA time reduction

Coaching efficiency

Sound familiar?

The moments when a client stops taking your word for it

“The client's own QA found the call before we did. Now every QBR opens with that call.”
Your team samples a few calls per agent across every program, and the client listens to the one with the skipped disclosure. Hear checks every call against that client's rules, so you find it first and bring it with the fix.
“The platform cutover is done. On that account, all we bill now is support.”
Project revenue stops when the new contact center goes into production, and the account team needs a reason to be in the room each quarter. A compliance practice gives your consultants recurring work: writing and tuning each customer's checks in plain English.
“Every agency renewal asks if we have AI QA. Our answer is a slide on the roadmap.”
Building transcription, scoring and rule logic for collections calls would pull engineering off the core product. Your platform controls who gets called and when. Hear checks what was said, with evidence your agency customers can use.
“The bank's audit team asked how we monitor calls on their accounts. We had a sampling log.”
Creditor clients audit the firms that handle their accounts, and a consumer complaint can cite a single call. Hear checks every call against your firm's standards and each client's instructions, and keeps the exact words, the moment and the recording for your review.

Signals

Checks a partner team writes for one client

Each check is a plain-English rule inside one client's project. These are examples; every client's rules are its own, and so is the evidence behind each result.

Compliance: Your conduct and disclosure rules
Agent evaluation: Your scorecard, every agent
Customer satisfaction: How the customer left
Regular: Anything else you want extracted

Signals

Partners (BPOs, SIs, software vendors, law firms) · example project

Every conversation

Collector identity stated on first contact
ComplianceBPO collections program
Pass
Agent
“This is Jordan calling from a debt collector. This is an attempt to collect a debt.”
01:14
Right party verified before the account is discussed
ComplianceLaw firm pre-suit calls
Flag
Agent
“I'm calling about the past-due balance on your credit card. Is now a good time?”
04:37
No statements about suit the client has not approved
ComplianceLaw firm client instructions
Flag
Agent
“If we don't see a payment today, this goes to court next week.”
07:00
Request to stop contact acknowledged
ComplianceSoftware vendor agency customer
Flag
Customer
“Please stop calling me at work. My manager can hear these calls.”
00:23
AI agent offers a person when asked
Agent evaluationAI voice agent run for a client
Pass
Agent
“I can connect you with a member of our team right now. Please hold for a moment.”
03:46
Repeat contact about the same issue
Customer satisfactionBPO customer care program
Flag
Customer
“This is the third time I've called about this charge, and nobody has called me back.”
06:09

Illustrative examples. Your team defines the checks in plain English.

Departments

Four kinds of partners, one way to check every call

Partners come to Hear to resell, embed or deliver it to their own clients. What each one brings to those clients is different.

Start here
BPOs and outsourced contact centers
Prove compliance to every client, on every program, without adding QA headcount. Each client gets its own project and rules, and you have a concrete answer when an RFP asks how you monitor every interaction, including the AI agents you run for them.
Then
System integrators for telephony and CX
Add compliance AI to your CX practice: new recurring revenue on accounts you already own. Your consultants write and tune each customer's checks in plain English, without data scientists, working alongside the contact center platform you already deployed.
Then
Collections dialer and software vendors
Ship compliance AI inside your product, without building it. Your platform controls who gets called and when. Hear checks what was said, and every flag your customers see comes with the words, the moment and the recording.
Then
Creditors' rights law firms
Give your clients call evidence that holds up. Check calls against your firm's standards and each creditor client's instructions, and have the quote, timestamp and audio ready to support your review when a client audits you or a consumer disputes a call.

How it works

Live on your own conversations without an IT project

1
Connect what you already record
Recordings and transcripts arrive by SFTP, REST API, webhook or a shared folder. No change to your telephony or your recording setup.
2
Bring your rules
Your scorecard and your checks, written in plain English. Each department, desk or entity can run its own set.
3
Every conversation reviewed
Hear transcribes, redacts personal data and scores every conversation you send against your rules, not a sample.
4
Act on what matters
Flags arrive with the quote, timestamp and audio, by email, Slack or webhook, and become assigned tasks with an owner.

Security and governance

Built for one partner and many clients

When you bring Hear to a client, you carry that client's calls. Separation and access control come before anything else.

ISO 27799, ISO 27001, SOC 2 Type II and GDPR compliance badges

Review our Trust Center

A project per client
Each client, program or department sits in its own project with its own rules, permissions and retention.
Personal data redacted
Names, emails, phone numbers, addresses, IDs, and card and account numbers are redacted from transcripts.
Access you control
SSO/SAML, SCIM, role-based permissions, audit logs, private tenants and audio encrypted at rest.
Fits the stack your clients run
Ingest by SFTP, REST API, webhook or shared folder, with webhook sources including Genesys and Cisco. Calls, chats, emails and tickets.

Frequently Asked Questions

Find quick answers to the questions buyers ask us most

Still have questions?

Ask them on the call — we’ll answer with the product open.

Book a demo

Start with one of your clients

Book a demo. We will show Hear on calls like your clients' calls, then scope a joint pilot on one client program, so you have results to show before you take it to the rest.

Book a 30-minute demo →

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Proof, not promises