Does Hear detect fair housing violations on its own?

No. Hear does not decide what counts as a violation, and it is not legal advice. Your team writes checks from your own fair housing policy, such as "the agent does not ask about children before describing available units," and Hear applies them to every call you send. A reviewer decides what each flag means.

Voucher and assistance animal rules differ by state and keep changing. How do we keep up?

Each check is a sentence you can edit. Write a version for each state or property where your written policy differs, in separate projects if you like, and update the sentence when the policy changes. The calls you send after that are checked against the new version.

What does IT need to set up?

Your phones stay as they are. Calls reach Hear through SFTP, a REST API, a webhook from sources such as Genesys, Cisco or 3CX, or a shared folder. Chats and emails from your leasing and guest channels can be reviewed too.

Does this replace our mystery shops and QA reviewers?

No. Hear checks every call you send, so reviewers work the flagged calls instead of sampling, and your shop program can focus on what a recording cannot show. A person stays in every decision about a flag.

How accurate is the AI scoring?

Every score comes with the evidence behind it — the exact quote, its timestamp and the audio — so your QA team can verify it. Reviewers can mark an answer helpful or not, exclude a timestamp, or reject a flag outright, and that feedback is stored against the conversation. You bring your own scorecard; Hear applies it to every conversation you ingest.

How does the conversation reach Hear?

Conversations are ingested from your recording storage — via SFTP, our upload API, or a scheduled sync — then transcribed, scored and routed automatically. Flags land as soon as the conversation is processed, not on a QA analyst's next sampling round.

How is our data handled?

Hear is ISO 27001, ISO 27799 and SOC 2 Type II certified, and is designed to align with GDPR. Sensitive data is redacted, access is audited, and your conversations are never used to train models for anyone else. A full security review package is delivered on day zero.

Does it work with our existing stack?

Hear sits alongside your stack rather than replacing it. Every flag and score can be delivered by email, into Slack, as an assigned task, or over an outbound webhook — and there's a REST API your CRM or ticketing system can call, so the output lands where your team already works.

What happens in the demo?

Thirty minutes: we walk through real conversations in Hear, show the QA, compliance and coaching output with the evidence behind each one, and answer the questions your leadership has been asking. If you want it run on your own audio, we'll set that up separately under an NDA.

One simple license — no per-module pricing, no surprise add-ons. We'll give you a concrete number in the demo once we understand your volume.

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AI for property & rental contact centers

Consistent, compliant answers on every guest and tenant call.

Fair housing testers compare what you told one caller with what you told the next. Hear checks 100% of calls against your policy, not a 2% sample.

Every leasing and guest call reviewed. Your checks run on 100% of the calls you send to Hear, across every property, leasing team and reservation desk.
The same answer for every caller. Checks written from your fair housing, fee and accommodation policies flag the call where an agent steered, guessed or improvised.
Evidence and complaint drivers, with the quote, timestamp and audio behind each flag, and reports on why residents and guests call back unhappy.

Proof, not promises

From sampling a fraction
to hearing 100%

Crocus & Primrose replaced manual call sampling with Hear — full coverage, faster QA, and coaching built on every conversation instead of a lucky few.

Conversation coverage

QA time reduction

Coaching efficiency

Sound familiar?

Where inconsistent answers turn into complaints

“A fair housing group sent testers to our properties. We have no idea what our agents told them.”
Testers build a case by comparison: who heard about every open unit, who was asked about their household, who got a call back. Hear runs the same checks your team writes on every call you send, so you can see where answers split, with the quote, timestamp and audio when a complaint arrives.
“Our assistance animal policy changed this year. Some of our leasing agents still give the old answer.”
Federal guidance on assistance animals has shifted while state and local rules stayed in place, and voucher and source-of-income protections vary by state and city. Hear has no built-in fair housing rules. Your team writes each check from your current written policy, per state or property, and edits it when the policy changes.
“The prospect asked what she would really pay each month. The lease came with fees nobody mentioned on the call.”
The answer to that question should match your published fee schedule on every call. Write the check that way, and Hear flags each call where an agent left out a required fee or described one differently than the schedule does.
“An agent promised a guest a full refund our policy doesn't allow. Now the guest is disputing the charge and posting reviews.”
Guest services agents improvise under pressure: a refund outside policy, a damage charge explained wrong, a different remedy for the same complaint. Hear checks every guest call against the refund and damage policies you write, and reports show which issues drive complaints so you can fix the cause.

Signals

Checks a property and rental compliance team writes in Hear

Your team writes each check in plain English from your own fair housing, fee, accommodation and refund policies, per state or property where they differ. Hear scores every call against them and points to the words behind each result.

Compliance: Your conduct and disclosure rules
Agent evaluation: Your scorecard, every agent
Customer satisfaction: How the customer left
Regular: Anything else you want extracted

Signals

Property management / hospitality rentals · example project

Every conversation

No steering based on household makeup
ComplianceLeasing
Flag
Agent
“Do you have kids? Families usually end up happier in our other building.”
01:14
Voucher question answered per written policy
ComplianceLeasing
Pass
Agent
“Yes, we accept vouchers. Here are the units open now, and I can book you a tour this week.”
04:37
Assistance animal request routed per policy
ComplianceResident services
Pass
Agent
“I can't decide that on the phone, but I'll email you our accommodation request process today.”
07:00
Required fees included in the monthly total
ComplianceLeasing
Flag
Agent
“Rent is eighteen fifty, and honestly that's all you'll pay each month.”
00:23
No refund promised outside policy
ComplianceGuest services
Flag
Agent
“Don't worry about it. I'll make sure you get a full refund for the whole stay.”
03:46
Complaint driver: condition at arrival
Customer satisfactionGuest services
Flag
Customer
“We walked in and the place hadn't been cleaned. This is the second time this has happened with you.”
06:09

Illustrative examples. Your team defines the checks in plain English.

How it works

Live on your own conversations without an IT project

1
Connect what you already record
Recordings and transcripts arrive by SFTP, REST API, webhook or a shared folder. No change to your telephony or your recording setup.
2
Bring your rules
Your scorecard and your checks, written in plain English. Each department, desk or entity can run its own set.
3
Every conversation reviewed
Hear transcribes, redacts personal data and scores every conversation you send against your rules, not a sample.
4
Act on what matters
Flags arrive with the quote, timestamp and audio, by email, Slack or webhook, and become assigned tasks with an owner.

Security and governance

Built for applicant, resident and guest data

Leasing and reservation calls carry applicants' IDs, addresses and card numbers. These are the controls your IT team will ask about.

ISO 27799, ISO 27001, SOC 2 Type II and GDPR compliance badges

Review our Trust Center

Personal data redacted
Hear redacts names, emails, phone numbers, addresses, IDs, card and account numbers, and keeps audio encrypted at rest.
A project per property or brand
Each property, region or brand can have its own project, with its own checks, permissions and retention.
People make the final call
Each flag shows the quote and timestamp behind it. A reviewer confirms or rejects it, and audit logs keep the record.
Access controls
Single sign-on through SSO/SAML, SCIM provisioning, role-based permissions and private tenants. Documentation is at trust.hear.ai.

Frequently Asked Questions

Find quick answers to the questions buyers ask us most

Still have questions?

Ask them on the call — we’ll answer with the product open.

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Find out whether every caller hears the same answer

Book a demo. The next step is a fixed-scope pilot: we audit a sample of your past leasing and guest calls against checks your team writes and show you where the answers differ, with the quote and audio for each.

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Proof, not promises