Millions of calls distilled
into answers.

We help contact centers leaders that want to lead organizational strategy by evolving the way they operate and make decisions.
Predicted call spikes
Performance reports
Upselling trends from calls
Just ask.
Upsell opportunities
Agent knowledge gaps
"Hear has revolutionized the way we manage our contact center operations. The platform’s interactive insights chat and advanced reporting tools have given us instant access to critical data, enabling us to improve customer satisfaction and optimize agent performance. We’ve seen a significant boost in efficiency and first-call resolution rates since integrating Hear into our systems."

– Head of Customer Service, Global Financial Institution

LLM you can trust

Your Data.
Our Priority.

We believe in the importance of transparency and secure practices. That’s why we prioritize advanced security measures and a strong commitment to privacy, ensuring that your information remains safe at all times. Your trust is our top priority.

Our AI

We've created a system that checks itself, ensuring you always get accurate, reliable results. By incorporating a dual-language model (LLM) framework, one LLM functions as a judge, producing outputs while the other serves as a verifier, meticulously checking the validity and accuracy of the generated content. This mechanism not only enhances the reliability of the results but also provides a robust double-check system that safeguards against errors, ensuring that you receive high-quality information with every interaction.

Features

Features Built for Smarter Contact Centers

Effortlessly manage your contact center with features built for enhanced decision-making and efficiency.

Interactive Insights Chat
Data Dashboard
Advanced Reporting Tools
Risk & Alert Monitoring
Compliance tracking
Agent Performance Evaluation
Seamless API Integration
Resources

Stay updated

The latest industry insights to help you make the most of AI-driven innovation for contact centers.

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Communication Engine

A Short summary inviting to take a closer look at what's being conveyed

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Top 5 Trends Transforming the Future of Contact Centers

We'll dive into the top six trends that are transforming contact centers and explore how you can stay ahead in an increasingly competitive space.

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The Conversation Goldmine

Unlocking Business Growth Through Communication Data

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Navigating the Next Frontier

From Digital to Intelligence Transformation

Tailored Reports Built for Your Business Needs

Call Completion Outcomes

This graph illustrates the outcomes of customer calls after the conversation concludes. This is key data for better visualization of completion trends.

Caller Issue Breakdown

This report categorizes the primary causes of problems during calls, allowing contact center managers to quickly understand and address the most common challenges their customers face.

Agent Compliance Tracking Overview

This graph tracks how often agents missed mentioning required information during calls. This helps identify gaps in agent compliance and areas for improvement in communication.

"Using Hear transformed the way we approach customer service. By giving us visibility into our contact center performance, we’ve been able to resolve issues faster and maintain higher service standards. It’s made a real difference in our ability to stay competitive and meet customer expectations."

– Director of Operations, Fortune 500 Insurance Company

Contact us

See what Hear can do for you.

Speak with an expert to discover how Hear can drive results for your business.