Millions of calls distilled
into answers.
One Platform, Every Interaction, Multiple Capabilities
Hear centralizes all your conversation data, turning every conversation into an opportunity for improvement.
"Hear has revolutionized the way we manage our contact center operations. The platform’s interactive insights chat and advanced reporting tools have given us instant access to critical data, enabling us to improve customer satisfaction and optimize agent performance. We’ve seen a significant boost in efficiency and first-call resolution rates since integrating Hear into our systems."
– Head of Customer Service, Global Financial Institution
Your Data.
Our Priority.
We believe in the importance of transparency and secure practices. That’s why we prioritize advanced security measures and a strong commitment to privacy, ensuring that your information remains safe at all times. Your trust is our top priority.
Our AI
We've created a system that checks itself, ensuring you always get accurate, reliable results. By incorporating a dual-language model (LLM) framework, one LLM functions as a judge, producing outputs while the other serves as a verifier, meticulously checking the validity and accuracy of the generated content. This mechanism not only enhances the reliability of the results but also provides a robust double-check system that safeguards against errors, ensuring that you receive high-quality information with every interaction.
Features Built for Smarter Contact Centers
Effortlessly manage your contact center with features built for enhanced decision-making and efficiency.
Stay updated
The latest industry insights to help you make the most of AI-driven innovation for contact centers.
Call Completion Outcomes
This graph illustrates the outcomes of customer calls after the conversation concludes. This is key data for better visualization of completion trends.
Caller Issue Breakdown
This report categorizes the primary causes of problems during calls, allowing contact center managers to quickly understand and address the most common challenges their customers face.
Agent Compliance Tracking Overview
This graph tracks how often agents missed mentioning required information during calls. This helps identify gaps in agent compliance and areas for improvement in communication.
"Using Hear transformed the way we approach customer service. By giving us visibility into our contact center performance, we’ve been able to resolve issues faster and maintain higher service standards. It’s made a real difference in our ability to stay competitive and meet customer expectations."
– Director of Operations, Fortune 500 Insurance Company
See what Hear can do for you.
Speak with an expert to discover how Hear can drive results for your business.